Refund Policy

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REFUND POLICY

Non-Refundable Fees

· AYSO Membership Fee

· Sport Connect Transaction Fee

Refund Availability minus Non-Refundable Fees

· During May & June: Full refund (minus the non-refundable fees above)

· During the first two weeks of July: 50% refund

· During the third week of July and later: $0 refund

PLEASE NOTE: There are no refunds for players choosing not to play the second half of the season.

REFUND GUIDLINES

1.) Refunding a player registration fee will be reviewed once written notification has been given to the Regional Commissioner. Email your request to [email protected]. To expedite your refund, you must supply the following information in your written request:

• Parent Name
• Child's Name
• Home Address
• Email Address
• Phone Number
• Reason for Refund Request

2.) Refunds are not provided because families cannot or will not accommodate their schedules to attend practice or game times.

3.) Refunds are not provided because AYSO Region 212 will not accommodate a specific coach/team request or carpool request.

4.) Refunds are not provided from game cancellations due to weather.

5.) Injuries are a part of all sports at any level and are not generally considered as a reason for a refund.

6.) The AYSO Membership Fee is non-refundable. We are unable to return the membership fee for any participant for any reason.

7.) AYSO Region 212 reserves the right to change this policy at any time and to deny or approve a refund for any reason. We strive for consistency and fairness and will evaluate every request objectively. However, there may be circumstances that we did not foresee when forming this refund policy that may require us to deny or approve a particular refund request or to change the refund policy.

SPORTS CONNECT TRANSACTION FEE

Beginning 2020/2021 season, our Regional Management System, Sports Connect, will be charging a $2.75 transaction/service fee with every payment transaction.

A transaction is each time you complete the checkout process. If you register, one or more players, at the same time, its one transaction. If you register one player and check out, then register another player at a later time, you will be charged the Service Fee twice, once for each transaction.

This also applies to payment plans; each payment will have a transaction fee, as each payment is a separate transaction.

This does NOT apply to volunteer registration as no transaction takes place.

River Oaks AYSO Region 212 or AYSO National receives no part of the service fee. We are unable to refund the service fee under any circumstance.

The transaction fee represents an exclusive discount that AYSO has secured, which is below the going market rate for similar systems. Unlike other Sports Connect soccer partners that are paying monthly fees, increased credit card processing rates, and a full-service fee, AYSO has secured this discounted offer by sponsoring some of the software cost and providing a lower fee to our membership.